MCE’s Blog
The CSP’s 360 Customer View & New Experience
Most communication service providers’ customers are not loyal to them, but they’re willing to pay for a better experience, just like they do with other consumer tech brands. They’re hungry for more pers...
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Insurance Attachment in a Shifting Mobile Device Market:
The Case for Digitization and Leveraging Device Intelligence
Insurance Attachment in a Shifting Mobile Device Market: The Case for Digitization and Leveraging Device Intelligence
In the current economic climate, consumers are more reluctant to spend more on devices whose prices continue to soar while advances in manufacturing mean devices last longer. In fact, data shows that smartphone sales in ...
Innovating the trade-in value proposition for Vodafone UK
[Video] Innovating the trade-in value proposition for Vodafone UK
Leigh Wilkes, trade-in product manager, and Vodafone colleagues, as well as customers, walk through the digital-first, app-based mobile device trade-in experience engineered by MCE and winner of a gold 2023 UK Customer E...